Sorry to hear that your video isn't loading. We know it's frustrating when technical difficulties get in the way of you completing a lesson. Here are a few possible solutions you can try:
- Check your browser. Having a supported browser is the best way to access the course. Starflow supports the following desktop browsers:
Google Chrome, Mozilla Firefox, Safari, Microsoft Edge.
- Check your internet connection. A weak internet connection will sometimes cause the videos to load slowly or slow down.
- Clear your cache. Just clearing out some data and cookies may fix the issue.
If none of these steps solve the problem, you can always email us at firstname.lastname@example.org and we will work together to solve this problem for you!