If it’s been a couple days after the funds have been transferred, and you have yet to see them, that’s totally normal! It can take 2–5 business days to process via Stripe.

However, there are some other reasons why your payout might not have arrived just yet. Here you’ll find the de-facto guide on retrieving your payout!

Have you connected your Stripe account?

Have you added a payout method to your account? You’ll want to ensure that information has been updating to begin receiving payouts! To check this, navigate to your Payment and make sure that it says Stripe is Connected in order to receive payment.

If it's been more than 3 days since you sent your payout through Stripe – update your bank information on your Stripe account!

Payments can be delayed in Stripe for two reasons: holidays and incorrect account information. Stripe will automatically send failed transfers to the updated bank information within 1-3 business days.

And finally…. if unsure, contact your bank!
If your payment info was entered incorrectly, or your bank may have reversed the payout or sent it to another account. You can reach out to your bank to see if that’s the case.

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